Front Desk Associate / Breakfast Server at HI - San Francisco - City Center posted 2010-07-29

Community Walls Intern at Golden Gate Council posted 2010-07-16

Hostel Assistant at HI - Baltimore posted 2010-07-12

Assistant Manager at HI - Baltimore posted 2010-07-12

Housekeeping Manager at HI - Chicago posted 2010-06-24

Hostelling International – New York General Manager at HI - New York City posted 2010-06-03

Director of Finance posted 2010-04-21

Programs and Marketing Coordinator at Eastern New England Council posted 2010-03-23

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Front Desk Associate / Breakfast Server at HI - San Francisco - City Center

HI-San Francisco City Center, operated by the Golden Gate Council of Hostelling International USA, is seeking a seasonal part-time Front Desk Associate / Breakfast Server. A nonprofit organization dedicated to promoting intercultural exchange, environmental stewardship, and world peace through hostelling, the Council operates a network of eight hostels around Northern California, and also provides outdoor and intercultural educational programs for youth.
HI-San Francisco City Center is a 222- to 272-bed hostel (depending upon the season) near the Civic Center in San Francisco. Our hostel is located in a beautiful 1920s hotel building, and features small dormitories, en suite bathrooms, charming common spaces, a fully equipped kitchen, and continental breakfast. We maintain a warm and welcoming boutique hostel with a high level of service and many little touches to make our guests feel special. HI-San Francisco City Center has received numerous awards for customer satisfaction and quality standards.
The main priority of all employees is the safety and comfort of our guests. The Front Desk Associate / Breakfast Server position is a hybrid between reception and food service, however both aspects of the position focus on ensuring excellent customer service to our guests. This position is responsible for providing a welcoming atmosphere and ensuring guest and public contact runs smoothly and efficiently.

Responsibilities

• Act as a representative of HI-USA and its goals in a positive and professional manner.
• Make guests feel welcome and provide friendly and excellent service.
• Deal with difficult situations calmly and professionally.
• Follow procedures in response to emergencies and act quickly to resolve time-sensitive issues.
• Maintain security and safety in the building, and enforce hostel policies.
• Accurate registration of guests in property management system.
• Process reservation requests, cancellations, and changes (via phone, internet, or email).
• Maintain appearance at reception and breakfast area: organize work area, keep common areas clean and clear, stock supplies.
• Work in conjunction with Activities Coordinator and management staff to promote and facilitate all hostel events.
• Handle money accurately.
• Maintain a full and attractive display of food, coffee, etc. during breakfast hours.
• Order food service products weekly.
• Light cleaning, washing dishes, wiping down tables, sweeping, etc.
• This position requires the physical ability to perform any task associated with the operation of the hostel.
• Other duties assigned by hostel management staff.

Qualifications

• Excellent customer service skills
• Computer literacy
• Ability to multi-task in a fast-paced environment
• High school diploma
• First-aid certification or willingness to become certified
• Service/hospitality or related experience
• Ability to climb stairs and access top bunk beds in order to assist guests in case of emergency
• Positive attitude and sense of humor
• Ability to be flexible with scheduling
• Availability to work early mornings, evenings, weekends, and holidays

Reports to: Front Desk Manager

Salary, Benefits, and Hours

Part time, averaging 20-30 hours per week. This is a seasonal (temporary), hourly, non-exempt position.
Starting wage is $11 per hour.
In cases where seasonal employment becomes permanent, employees will be offered a benefits package including paid vacation and holidays, accrued sick leave, as well as medical, dental, vision, chiropractic, and acupuncture insurance.

To Apply

Please note that you must be able to work early mornings, evenings, weekends, and holidays. Email your resume and a cover letter explaining what skills and personality you can bring to this job, any travel and hostelling experience you have, why you would like to work at our hostel, and a summary of your availability. No phone calls, please.

Email:
Michael Foyder

HI-USA Golden Gate Council is an equal opportunity employer.

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Community Walls Intern at Golden Gate Council

The Golden Gate Council of Hostelling International USA is a nonprofit organization dedicated to promoting intercultural exchange, environmental stewardship, and world peace through hostelling. We operate eight hostels around Northern California, and also provide outdoor and intercultural educational programs for youth.
The Council seeks a creative and highly motivated individual to run and promote its Community Walls program. Community Walls is an educational program that connects youth to community through art. Groups of youth in grades 2-12 work collaboratively to explore and artistically express life within their community through the creation of mural art. Murals are then displayed at receptions held at hostels.
This is an excellent opportunity for an entry-level arts educator to gain skills and work experience in the organization and implementation of a community and arts education program.

Responsibilities

• Operate Community Walls programming at hostels, schools, and youth center sites.
• Tailor Community Walls curriculum to each site as needed.
• Conduct outreach and collaborate with organizations to run the program.
• Organize and promote Community Walls receptions at hostels.
• Maintain supplies inventory.
• Provide information for grant applications and reporting.
• Track Community Walls budget and participant numbers.
• Other duties as assigned by the Educational Programs Manager.

Qualifications

• Excellent art skills, particularly in drawing, painting, and collage
• Degree or diploma in arts and/or education
• Strong graphic, written, and oral communication skills
• Attention to detail
• Ability to work independently
• Experience in program delivery to youth
• Prior experience working with inner-city youth preferred
• Interest in community-based art preferred
• Interest in intercultural communication preferred
• Background in arts and community education preferred
• Hostelling and travel experience preferred

Reports to: Educational Programs Manager

Salary, Benefits, and Hours

HOURS
15-20 hours per week; minimum six-month commitment required.
BENEFITS
A weekly stipend is provided, as well as free overnights at Northern California hostels and Hostelling International membership.

To Apply

Please send cover letter and resume by August 6, 2010, to:

Email:
Educational Programs Manager
HI-USA Golden Gate Council
425 Divisadero Street Suite 307
San Francisco, CA, 94117
Fax: (415) 863-3865
No phone calls, please.

HI-USA Golden Gate Council is an equal opportunity employer.

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Hostel Assistant at HI - Baltimore

The Potomac Area Council of HI-USA is seeking a Hostel Assistant to help with the daily operations of the Baltimore Hostel. This is an exciting opportunity for an enthusiastic, energetic, and worldly interested individual to get involved with the Hostelling International-USA network. Be a part of representing Baltimore City to the world!
The Baltimore hostel is a 46-bed hostel located in a beautiful, historic, and newly renovated mansion built in 1857. The hostel is in a prime location in downtown Baltimore - a short distance from the Inner Harbor, the Baltimore Convention Center, Orioles and Ravens Stadiums - and is easily accessible by public transportation to the train station and BWI airport.

Responsibilities

• • Provide a welcoming atmosphere, while maintaining a clean and secure facility
• • Deliver Hostelling International and HI-Baltimore in a positive manner
• • Take reservations for individuals and guests by phone, email, and an online system
• • Orient guests to the hostel and local area; assist in planning trips around the city
• • Collect and accurately record overnight fees and sales of goods
• • Provide emergency assistance when needed
• • Help clean the hostel
• • Help with special events, educational programs, light maintenance, and other hostel projects
• • Other duties assigned by hostel managers

Qualifications

• Required:
• • Enthusiasm and resourcefulness to take on this challenging and rewarding position.
• • Customer service experience and enjoy working with the public.
• • Conflict resolution skills and ability to act effectively in a crisis
• • Demonstrated public relations and excellent customer service skills.
• • Excellent oral and written communication skills, and organizational skills.
• • Must be flexible regarding work schedule: willing to work evenings, weekends, overnights, and holidays, as needed.
• • Ability to work effectively without immediate supervision.
• • Computer skills (Internet proficiency, Windows OS, Microsoft office, (Word, Excel, Outlook).
• Desired:
• • Experience handling cash and recording sales transactions.
• • Knowledge of Baltimore City
• • Basic First Aid and CPR certification.
• • Life/work experience a plus.
• • Knowledge of other languages.
• • Prior experience working in the hospitality industry (hostel or hotel preferred).
• • Knowledge of hostelling and previous hostelling experience essential.

Reports to: Hostel Manager, Assistant Hostel Manager

Salary, Benefits, and Hours

Starting pay is $9 per hour with a pay increase to a local living wage after three months. Full time employees are offered a full benefits package and PTO accumulation after three months. Working for Hostelling International provides in network travel benefits.
This position can be full time (35 hours per week) or part time (20 – 25 hours per week) depending upon availability and hours desired. Occasionally staff will be asked to work more hours to cover another staff’s vacation or sick time. Hostel Assistants work a combination of both desk and cleaning shifts. This position necessitates work in early mornings, late evenings, weekends, holidays, and on-site/on-call overnight duties.

To Apply

Send an email containing cover letter in the email body and attached resume along with three references to the manager of hostel operations

Email:
Matt Warfield

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Assistant Manager at HI - Baltimore

The Potomac Area Council of HI-USA, a nonprofit organization, is seeking a motivated individual for the assistant manager position at the Baltimore Hostel located in Baltimore City, MD. This is an exciting opportunity for an enthusiastic and energetic individual to get into an entry level management position and grow with this award winning hostel.

HI-Baltimore is a 46 bed hostel located in the Mount Vernon neighborhood of Baltimore City with an average yearly overnight count of around 9,000 overnights. The hostel is situated in an 1857 brownstone mansion across the street from America’s first Cathedral and the main branch of the Enoch Pratt Free Library. HI-Baltimore reopened its doors in July of 2007 after a seven year hiatus having undergone several renovations. Since that time HI-Baltimore continues to receive high marks, including third best hostel in North America in 2008 by hostelworld.com. HI-Baltimore is owned and operated by the Potomac Area Council of HI USA, with additional hostels in Western MD, Washington DC, and the future home of Richmond, VA.

Responsibilities

• • Assist in overseeing all aspects of hostel operation, including day to day operation, and will report directly to hostel manager for any changes needing made.
• • Provide high quality guest service, ensuring a safe, clean, and welcome atmosphere.
• • Help to supervise the maintenance and upkeep of hostel building, equipment, grounds, furnishings, and fixtures. Report to hostel manager for any changes needing made.
• • Along with hostel manager, perform or supervise minor repairs and maintenance as needed.
• • Assist with reservations, including organizing and processing group reservations, taking individual and group reservations by telephone, e-mail and online system. Be an additional point of contact for front desk staff with question on ASSD reservation system.
• • Fulfill requirements of HI-USA Quality Standards, and all health and safety regulations.
• • Be a second opinion in the process of recruiting, hiring, training, supervising and evaluating all volunteer and paid staff, and contract labor.
• • Represent and promote Hostelling International - USA and the hostel in a positive manner to guests, callers, local officials, neighbors, media, and the general public.
• • Assist in the planning and implementation of special events and fundraising.
• • Help to promote the hostel through local marketing, such as distribution of brochures.
• • Help to maintain, and seek out new, local discounts with local retailers, restaurants and recreational activities.
• • Be trained on the process of all fiscal aspects of operations. Will be able to take over operations in case of emergencies or extended absences of hostel manager.
• • Help to develop short and long range operational plans and budgets.
• • Be trained on how to produce monthly and quarterly reports. Will be able to take over the production of monthly and quarterly reports in case of emergencies or extended absences of hostel manager.
• • Meet with hostel manager on a weekly basis to discuss hostel progress, incidents, and recommendations.
• • Provide on-call assistance in emergencies anytime while on hostel premises.
• • Other duties as assigned by hostel manager.

Qualifications

• • Enthusiasm and resourcefulness to take on this challenging and rewarding position.
• • Prior experience working in the hospitality industry (hostel or hotel preferred).
• • Customer service experience and enjoy working with the public.
• • Strong background in facility management and varied maintenance skills.
• • Conflict resolution skills and ability to act effectively in a crisis
• • Excellent oral and written communication skills, and organizational skills.
• • Must be flexible regarding work schedule: willing to work evenings, weekends, and holidays, as needed.
• • Knowledge of hostelling and previous hostelling experience essential.
• • Ability to work effectively without immediate supervision.
• • Computer skills (Internet proficiency, Windows OS, Microsoft office, (Word, Excel, Outlook) ASSD.
• Desired:
• • Experience handling cash and recording sales transactions.
• • Basic First Aid and CPR certification.
• • Additional experience in one or more of the following areas: cleaning, building, maintenance, bookkeeping, reservations, and/or supplies purchasing and stocking.
• • Life/work experience a plus.
• • Experience with website management highly desirable.
• • Knowledge of other languages.

Position Available

August 1st 2010

Reports to: Hostel Manager

Salary, Benefits, and Hours

$11 to $13 an hour (based upon experience) full benefits package and Paid Time Off Accumulation offered after three months. Working for Hostelling International also means in network travel benefits.
This is a full time position. Must be flexible and available to work mornings, days, nights, weekends, and holidays.

To Apply

Send an email containing cover letter in the email body and attached resume along with three references to the manager of hostel operations

Email:
Matt Warfield

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Housekeeping Manager at HI - Chicago

Hostelling International Chicago is seeking a full time Housekeeping Manager to oversee the housekeeping departments of the large downtown Chicago hostel. This position is a great career opportunity for anyone working in hospitality or nonprofit management. Good candidates must have similar job or supervisory experiences, experienced travelers, especially experienced hostellers, who are organized, detail oriented, enthusiastic and highly motivated.
This position is essential to the success of the hostel in Chicago that is owned and operated by Hostelling International USA. Hostelling International Chicago is an Illinois nonprofit company.
Hostelling International Chicago is located in downtown Chicago at 24 East Congress Parkway and is one of the world’s best hostels. Located in a seven-story structure, the hostel offers 500 beds at peak capacity. Travelers come to the hostel from every corner of the globe. Our mission is “to help all, especially the young, gain a greater understanding of the world and its people through hostelling.”

Responsibilities

• Manage and monitor housekeeping staff.
• Support hostel operations staff including GM, AGM, sales, programs, maintenance and front desk.
• Oversee the cleanliness of all guestrooms, corridors and public areas of the building through daily inspections.
• Understand the budgeting and expenses of the department and the priorities that evolve due to budgeting.
• Maintain and adjust daily schedules in accordance with staffing needs based on forecasts and availability.
• Assign and follow-up on work in both written and oral form
• Conduct meetings, training and evaluations; administer disciplinary actions and make staffing recommendations as necessary.
• Perform or oversee the set-up and inspections of meeting rooms, guest rooms and common areas on a daily basis.
• Oversee the annual conversion of resident accommodation to hostel rooms to meet guest demands.
• Maintain a high level of customer satisfaction for cleanliness of the hostel.
• Maintain MSDS (Material Safety Data Sheet) for cleaning chemicals.
• Available to work weekends and perform on-call responsibilities during evenings and holidays for emergencies and to assist hostel staff as needed.
• Follow-up with all guest’s inquiries as necessary.

Qualifications

• Excellent interpersonal relations skills;
• Excellent oral and written communication skills;
• Strong supervisory, evaluation and management skills;
• Ability to join team-oriented approach to accomplishing goals;
• Demonstrates ability to manage time efficiently;
• Strong organizational and computer skills with knowledge of Microsoft Office;
• Ability to work in a fast-paced environment and handle high pressure situations;
• Knowledge of OSHA laws;
• Must be in excellent physical condition and be able to lift at least 50lbs;
• Ability to effectively deal with customers, residents and other department throughout the building.

Education and Experience

Minimum education required is completion of an accredited 4-year undergraduate degree. Travel experience, especially hostelling experience, preferred. We also seek experience in: 1) hotel or property management; and 2) familiarity with HI-USA and hostelling in general.

Reports to: Supervised and supported by HI-Chicago General Manager.

Salary, Benefits, and Hours

$32,000 to $35,000 annual salary, based on experience. Exempt position. Excellent benefits package including health insurance and retirement investments.

To Apply

Position is vacant and can be filled immediately. Applications will be reviewed on an ongoing basis until the position is filled.
Submit cover letter with either resume or application (call or pick up at office) to:

Email:
Paul Coley
Hostelling International Chicago
24 East Congress Pkwy
Chicago IL 60605-1226

Hostelling International USA and Hostelling International Chicago are equal opportunity employers.
For further information about hostelling in Chicago, see our website at: www.hichicago.org

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Hostelling International – New York General Manager at HI - New York City

To maximize memorable hostel-stay experiences through progressive leadership and management of all hostel operations and staff. The position oversees the creation, execution, and review of employee management programs, safety programs, marketing plans, budgets, sales activities, expense controls, property maintenance, and security.

Responsibilities

• Oversee the budgeting and expenses of the hostel and the priorities that evolve through budgeting.
• Prepare financial statements, periodic forecasts and budget review to ensure timely, accurate, and useful information.
• Maintain an engaged and fun-filled workplace, encouraging imagination and creativity.
• Develop trust and improve interpersonal communications and relationships.
• Maintain proactive human resources to ensure employee motivation, training and development, wage/benefit administration and compliance with policies and procedures and labor regulations.
• Hire, train and provide career development for subordinates; conduct performance evaluations and provide feedback to subordinates. Supervise management team.
• Oversee the guest services and reservation functions to ensure superior guest service and grow overnights.
• Monitor product quality standards in all areas of the hostel as it relates to the appearance, levels of maintenance and cleanliness; ensure that preventative maintenance programs are in place to protect the physical assets of the hostel.
• Oversee creation and implementation of hosteller-oriented activities and programs; build solid relationships with community partners to expand on these opportunities.
• Measure the effectiveness of yield management efforts to maximize the number of market segments reached, effectively set rates, and to diversify sources of revenues.
• Monitor bed inventory with reservations and group sales, develop selling strategies to maximize room revenue.
• Oversee third-party contract services and tenant leases to ensure standards of operation and quality are maintained while profits are maximized.
• Oversee security and safety protocols to ensure a safe and secure environment for guests, employees, and hostel assets.
• Assist Senior Management in the development, implementation and monitoring of financial and operational plans for the hostel which support the overall objectives of the organization; make recommendations and monitor progress with capital improvements that enhance the assets of the company and brand loyalty.
• Perform other duties as assigned.

Education/Experience

Bachelor's degree (B. A./ B.S.) from four-year college or university; and six to eight years related hospitality management experience and/or training; or equivalent combination of education and experience.

To Apply

Send a detailed cover letter along with resume and salary requirements to:

Email:
Demetria Trent, Director of Administration

Application deadline is 25 June 2010, or until the position is filled.

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Director of Finance

HI-USA is a nonprofit 501(c)3 organization that fosters intercultural understanding with its network of youth hostels in the United States and its educational programs It has an annual operating budget of $19 million and a national headquarters staff of 20, with 160 other employees based at four gateway hostels directly developed and managed by the national organization.

Basic Function

Responsible for oversight of day-to-day accounting and financial reporting functions, as wells as providing strategic financial leadership.

Responsibilities

• Provide direction and oversight of the accounting functions including establishing and monitoring internal controls.
• Develop and implement the annual operating budget in coordination with department directors and executive staff team.
• Oversee preparation of monthly GAAP financial statements.
• Implement and ensure compliance with the organization’s investment policies.
• Staff the financial strategy and information needs of the CEO. Prepare quarterly financial reports for the national board of directors and provide other general support, including attending quarterly and other board meetings.
• Provide to the CEO on a monthly basis budget analysis and financial review of consolidated financial results, including identification of variances and trends. Coordinate with the CEO the executive staff team review and analysis of quarterly consolidated financial results.
• Actively participate in the regular meetings of the executive staff team.
• Maintain compliance with all federal, state, and local government filing and reporting requirements.
• Coordinate annual audit/tax return preparation and act as liaison for national board audit committee.
• Establish and maintain relationships with financial institutions.
• Coordinate real estate transactions with Director of Hostels.
• Represent owner interests in relationships with joint venture partners, in coordination with the Director of Organizational Development.
• Monitoring and maintain trademark registrations.
• Perform other duties as assigned.

Qualifications

• Minimum seven years of accounting or finance/business focus with supervisory experience.
• Bachelor’s degree.
• Nonprofit experience highly preferred.
• Exposure to real estate and complex organizational structures helpful.
• Exposure to Historic and New Markets Tax Credits helpful.
• CPA preferred.
• Familiarity with Solomon and FRx helpful.

Skills

Skill in analyzing and organizing financial data; Ability to establish plans and set objectives that support financial goals; To identify problems, evaluate alternatives, and implement effective solutions; to communicate effectively; and to plan, assign, and/or supervise the work of others effectively; Excellent computer skills.

To Apply

Send a detailed cover letter clarifying how your experience is relevant to the job responsibilities and the mission of HI-USA along with resume and a five-year salary history to

Email:
Demetria Trent, Director of Administration

The deadline for application is 24 May 2010, or until the position filled.

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Programs and Marketing Coordinator at Eastern New England Council

Purpose

To assure ENEC is able to meet the purpose of Programs

• Build awareness of and facilitate hostel travel
• Encourage interaction among hostellers and between hostellers and community members towards greater intercultural understanding

To work with the senior management of ENEC to assure quality, cost effective programs and services are provided to target audiences.

To increase awareness of ENEC’s hostels and programs and hostelling worldwide.

Responsibilities

• Program Responsibilities

• Develop an annual plan for ENEC’s programs.
• Develop, market and coordinate programs to be delivered at Boston and Cape and Island Hostels for groups
• Evaluate programs delivered.
• Recruit and train volunteers and interns to assist
• Coordinate the Cultural Kitchen Program
• Coordinate the YOUTH Scholarship Program
• Coordinate Travel Workshops
• Evaluate sessions
• Recruit and train volunteers to assist.

• Marketing Responsibilities

• Develop an annual plan for marketing Cape and Island hostels to individual travelers and groups
• Develop and manage ENEC's social media presence.
• Represent ENEC at community fairs and events.
• Provide input to the Executive Director and Director of Development for fundraising initiatives, grant writing and public relations.
• Maintain complete records of projects, activities, programs, contacts, partnerships and media coverage.
• Submit monthly reports to HI-USA on programs delivered.
• Work cooperatively with hostel and council staff members in a manner consistent with a team philosophy.
• Performs any related duties as assigned.

Qualifications

• Bachelor’s degree or equivalent.
• Excellent oral and written communication skills. Ability to plan, organize and effectively present ideas and concepts to groups. Ability to assimilate information for a variety of sources, analyze information and recommend courses of action to be taken Ability to communicate effectively with a variety of diverse individuals of various social, economic and national backgrounds.
• Program development and management experience.
• Experience working with youth groups.
• Demonstrated community outreach experience, including social media
• Knowledge and experience of travel.
• Must have drivers license and reliable car (mileage reimbursed).
• Proficiency in computer programs, MS Word, Excel, etc.
• Excellent time management skills
• Ability to work independently.
• Flexibility to work nights and weekends.
• Group facilitation experience.
• Ability to travel to Cape Cod, Martha’s Vineyard and Nantucket.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to reach with hands and arms. The employee is regularly required to use hands to finger, handle or feel objects, tools and controls; to reach with hands and arms; to stand, walk, sit, stoop or crouch; to talk and to hear. The employee is occasionally required to climb or balance.
The employee must regularly lift and/or move up to 10 pounds and frequently lift and/or move up to 25 pounds, and occasionally lift and/or move more than 75 pounds. Specific vision abilities required by this job include close and peripheral vision, depth perception, and the ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

The noise level in the work environment is usually moderate.

Reports to: Director of Communications and External Relations

Salary, Benefits, and Hours

Mid to high 30s, full benefits, 40 hours a week.

To Apply

Submit cover letter with resume to:

Email:
Ms. Warrell

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Last updated 2010-07-29