Front Desk Manager at HI - San Francisco - Downtown posted 2010-03-12

Hostel Assistant II at HI - Sausalito - Marin Headlands posted 2010-03-11

Group Sales Manager at HI - Washington DC posted 2010-03-02

Executive Director, Southwest Texas Council at HI - Austin posted 2010-02-24

Online Engagement Manager for Hostelling International USA posted 2010-02-04

Hostel Assistant at HI - Knoxville - Harpers Ferry Hostel posted 2010-02-01

Hostel Staff at HI - Eastham - Mid-Cape posted 2009-12-23

Hostel Staff at HI - West Tisbury - Martha's Vineyard posted 2009-12-23

Hostel Staff at HI - Nantucket posted 2009-12-23

Hostel Staff at HI - Truro posted 2009-12-23

Hostel Manager at HI - Eastham - Mid-Cape posted 2009-12-22

Community Outreach Manager at HI - New York City posted 2009-11-12

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Front Desk Manager at HI - San Francisco - Downtown

HI-San Francisco Downtown is a 292-bed hostel located in the heart of San Francisco. The number one responsibility for all members of our staff is the safety and comfort of our guests. Anything that can be done to make the stay of each and every one of our guests more enjoyable must be given top priority.
The Front Desk Manager takes the lead in day-to-day front desk activities, ensuring excellent customer service to HI-San Francisco Downtown guests. This position is responsible for providing a welcoming atmosphere and ensuring guest and public contact at the front desk runs smoothly and efficiently and in accordance with hostel policy.
The hostel is operated by the Golden Gate Council of Hostelling International USA, a nonprofit organization dedicated to promoting intercultural exchange, environmental stewardship, and world peace through hostelling. The Council operates a network of eight hostels around Northern California, and also provides outdoor and intercultural educational programs for youth.

Responsibilities

• Safety and security of guests and their belongings
• All day-to-day operational issues concerning the front desk
• Order and stock front office supplies and sale items
• Supervise reception staff and ensure all their tasks are completed correctly
• Computerized check-in accuracy and accuracy of all resultant record keeping, filing, and documentation
• On-call to front desk staff after hours
• Reservations including HIHostels, HostelWorld, HostelTimes, and group reservations, updates, and maintenance
• Work with housekeeping and maintenance staff to ensure smooth hostel operations
• Work with Activities Coordinator to promote and schedule programming among staff and guests
• Maintain front desk manual
• Familiarity with HI-USA mission
• Attend meetings locally and nationally
• Other duties as assigned by the General Manager or Assistant General Manager

Qualifications

• Excellent organizational skills and ability to manage multiple tasks/projects simultaneously
• Familiarity with hospitality check-in and reservations systems/methods
• Two years front desk work at hostel or related property
• Previous supervisory experience
• Willingness to work evenings, weekends, or holidays as schedule requires
• Conflict resolution skills and ability to act effectively in a crisis, referring to the Assistant General Manager when necessary
• Knowledge and training in basic first aid procedures
• Strong cash handling skills
• Computer literacy
• Foreign language skills helpful
• Patience and a sense of humor

Reports to: Assistant General Manager

Salary, Benefits, and Hours

This is a full-time exempt position.
Benefits include vacation, holiday, and sick leave, as well as employer-paid insurance including health, dental, vision, acupuncture, and chiropractic. Employees receive free HI membership and complimentary overnights at HI-USA hostels.

To Apply

Submit cover letter with either resume or application (call or pick up at office) to:

Email:
Please forward cover letter and resume to:
Danny Case, Assistant General Manager, via e-mail (dcase@norcalhostels.org) or fax (415-788-3023) ONLY — no phone calls, please. Resumes with cover letters will also be accepted at the hostel front desk (312 Mason @ O’Farrell, San Francisco, CA 94102).
HI-USA Golden Gate Council is an equal opportunity employer.

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Hostel Assistant II at HI - Sausalito - Marin Headlands

The Marin Headlands Hostel welcomes travelers from around the world to a National Park retreat just north of the Golden Gate Bridge. Housed in two historic buildings, the hostel is set among forests and rolling hills, a short walk from the beach and five miles from San Francisco and Sausalito.
The hostel is operated by the Golden Gate Council of Hostelling International USA, a nonprofit organization dedicated to promoting intercultural exchange, environmental stewardship, and world peace through hostelling. The Council operates a network of eight hostels around Northern California, and also provides outdoor and intercultural educational programs for youth.

Responsibilities

• Provide a welcoming atmosphere, while maintaining a clean and secure facility.
• Act as a representative of Hostelling International USA and promote its mission and goals in a positive and professional manner.
• Provide quality customer service and information.
• Register guests in accordance with ASSD operating system.
• Accurately record payment and registration information with strong attention to detail.
• Provide reservation information in person and over the phone, including taking individual and group reservations as well as reservation cancellations and changes.
• Offer detailed information and reservation assistance with Golden Gate Council hostels and others in the HI network.
• Multi-task and remain calm in stressful situations.
• Work honorably and efficiently without constant direct supervision.
• Complete extra projects self-initiated or assigned by the General Manager or Deputy Manager.
• Provide on-call assistance in emergencies any time while on the hostel premises.
• Responsible for returning the hostel to a sanitary condition that will make the evening's guests comfortable.
• Clean kitchens, bathrooms, guestrooms, common areas, and grounds of the hostel.
• Complete special deep cleaning projects self-initiated or assigned by the manager.
• Perform a daily "bed check" to insure that the required numbers of beds are available for that evening's guests.

Qualifications

• Positive, up-beat, and willing attitude
• Time management and multi-tasking skills a must!
• Interest in hostels and travel
• Eager to work as part of a team
• Commitment to sustainable and environmentally conscious practices
• Open and flexible availability
• Experience with cash handling, reservation/POS systems, customer service, and cleaning duties a plus

Reports to: General Manager

Salary, Benefits, and Hours

HOURS
24-32 hours per week. Occasionally staff must work a 40-hour week in order to cover for another staff person's vacation.
This position necessitates work in early mornings, late evenings, weekends, and holidays, as well as on-site/on-call overnight duties.
Hostel Assistants work a combination of both desk and cleaning shifts. Desk shift hours: 7:30 a.m. - 3:30 p.m., 3:30 - 11: 30 p.m. Cleaning shift hours vary.
BENEFITS
HAII staff may choose to live on or off site. As part of their compensation HAII employees are offered housing (a wage differential is provided for live-out staff). The hostel consists of two federally owned historic buildings under the jurisdiction of the National Park Service. Because of this the HAII must be willing to follow the rules of safety and sanitation dictated by Hostelling International and the NPS.
Living on site with fellow staff members is a rewarding but sometimes challenging situation; it is important that the HAII be respectful of fellow staff/housemates. It is required of each live-in employee to keep the staff house and grounds at a high level of cleanliness at all times.
Staff members are eligible to receive holiday and vacation pay, as well as health benefits including medical, dental, vision, chiropractic, and acupuncture. These benefits are prorated to the hours worked per week.

To Apply

Send relevant cover letter and resume to:

Email:
Fax: (415) 331.3568
HI-Marin Headlands
Fort Barry Building 941
Sausalito, CA 94965

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Group Sales Manager at HI - Washington DC

Hostelling International – Washington, DC (HI-DC) is a 501(c)3 non-profit with a strong management team that has an opening in Group Sales. We enjoy doing what we do, working with one another, and knowing that we have a positive impact on toward cultural understanding. Our mission is:
“To help all, especially the young, gain a greater understanding of the world and its people through hostelling.”
General Responsibilities
The Group Sales Manager is instrumental in achieving this mission. The primary goal of everyone at HI-DC is to make guests feel welcome and to help to create an environment that is fun, engaging, comfortable, and accepting of people from any background (race, creed or religion, nationality or place of origin, political leaning, socio-economic background, sexual orientation, and any other aspect that makes cultures unique).
Beyond this, the Group Sales Manager is responsible for generating revenue for the hostel, mainly through large groups (10 or more people). In addition, the Group Sales Manager meets Leaders from all groups during their visits and maintains relationships with local and national organizations that could channel visitors to the hostel.
Essential Job Functions
• Create, update, and meet or exceed group sales goals, strategies, and forecasts.
• Maintain existing accounts and secure repeat business.
• Respond to lodging inquiries received via email, phone, fax, and in-person.
• Solicit leads, develop new accounts, and expand the geographical reach of the hostel.
• Ensure contracts are signed, accurate, and complete.
• Ensure payments are received and posted in a timely fashion.
• Communicate with other Managers and staff to ensure all hostellers (groups and independent travelers) have an enjoyable stay. Areas within the hostel that depend on communication with Group Sales include Front Desk, Housekeeping, Breakfast, Activities, and Maintenance.
• Present oneself in a professional, courteous, and friendly manner at all times while at work.
• Understand and follow the organization’s policies. Such policies include check-in and check-out procedures, clocking-in and clocking-out in accordance with policies, cash and payment handling.
• Learn the proper use of various IT systems, including but not limited to the following: Delphi (system used to track leads, maintain accounts, manage personal calendar and tasks, run reports, etc.); RoomMaster (Property Management System, or PMS, that manages inventory of rooms/beds); filing system; templates for correspondence; Point of Sale System; telephone and fax; email; and electronic door key system. In addition, the need may arise to assist with certain engineering systems (e.g., water pumps on the roof).
• Be respectful and friendly to co-workers, vendors, and all others at the hostel.
• Be able to prioritize and handle multiple, simultaneous demands.
• Be available to work mornings, afternoons, nights, weekends, and holidays. Every Manager works the occasional weekend as the Manager on Duty.
• Show good judgment in the service of hostellers.
• See to the comfort and safety of guests. As a member of the hostel’s Executive Team, the Group Sales Manager is expected to be able to assist guests in the event of an emergency, as well as to provide necessary information to emergency response personnel (ambulance, fire department, and police). Often, all Managers and Staff will need to look out for the best interests of the hostellers when the judgment of the hostellers is impaired. In addition, Managers and Staff may need to safeguard the property and its systems (e.g., shutting off or re-staring power, water flow, HVAC equipment, etc.).
• Able to regularly stand, walk and climb 8 flights of stairs, use hands and fingers, handle or feel objects, use tools or other components, reach with hands and arms, stoop, kneel, crouch, climb, crawl, talk, hear, and smell. Must have the ability to regularly lift and/or move up to 50 lbs.
Candidates should possess the following qualities:
• Excellent written and oral communication
• Prefer 2 years experience soliciting leads, developing

Reports to: Assistant General Manager / General Manager

Salary, Benefits, and Hours

Salary: $32,000
Benefits:
• 2 weeks paid vacation, gradually rising to 4 weeks by year 4
• 8 paid holidays
• Sick leave accrual
• Various other paid leaves (e.g., volunteer fire fighter, jury, witness, military, bereavement)
• 403b retirement plan (same as 401k)
• Medical, dental, and vision insurance
• Section 125 flexible spending account
• Company paid life insurance, ST and LT disability
• Opportunity to work in an exciting environment, with expansive responsibilities, with a fun team, and toward an inspiring non-profit mission
Hours: Full-time

To Apply

Please email a resume and cover letter to hiwashingtondc@hotmail.com. No phone calls, please. The cover letter, a maximum of one (1) page, should address the following topics:
1. Sales experience – As it relates to the Essential Job Functions, above
2. Availability – When you would be available to begin
3. Your travel experience – Highlighting any exposure to hostelling, international travel, cultural exchanges, and foreign language aptitudes
4. Why you would be a good fit with HI-DC – Our website is available at www.hiwashingtondc.org
We look forward to meeting you! Good luck!

Email:
HI-DC Management

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Executive Director, Southwest Texas Council at HI - Austin

The Southwest Texas Council of Hostelling International (HI-SWT), a non-profit, seeks an Executive Director with vision and passion to oversee operations and further the HI mission. Duties include expanding outreach of HI mission in SW Texas region; overseeing delivery of HI programs; managing Austin hostel operations, including staff, budget and facilities; overseeing volunteer recruitment and working with Board of Directors.

Responsibilities

• The Executive Director provides leadership and overall management direction to:
  • Ensure delivery of nationally approved HI-USA programs to enhance the HI mission
  • Develop and implement marketing strategies to ensure the growth and stability of the organization
  • Promote HI-SWT as premier charitable organization to government, community, and other current and prospective sources of grant and donation revenues
  • Ensure continued operation of HI Austin Hostel and identify opportunities for expansion
  • Oversee program coordinator to ensure volunteer recruitment and retention strategies are in place and successful
  • Ensure compliance and support of Board directives and council charter
  Essential Duties
  1. Development and Growth.
  • Develops and provides leadership for the implementation of new marketing strategies and program expansion to meet the Board's growth objectives
  2. Board Functions.
  • Assists in recruiting new Board members with the skills needed to further the goals of HI-SWT. Facilitates the work of the Board and its committees by developing resource materials, providing appropriate information, and reports and assisting committee chairpersons as necessary
  • Provides advice and counsel to the Board to assist in setting policies and monitoring the performance of HI-SWT. Recommends new policies, programs, and action plans consonant with the vision of the organization; executes all policies/decisions of the Board
  • Attends national meetings and conferences as approved or mandated by the Board
  3. Management Functions.
  • Identifies areas requiring planning; develops and recommends goals, objectives and action plans for the approval of the Board
  • Coordinates HI-SWT’s business activities with those of the HI-USA and other HI councils for mutual benefits; acts as a primary contact for the National Organization
  • Oversees the development of budgets for submission to the Board; ensures compliance with approved budgets; proposes revisions as necessary
  • Provides for the control and accountability of all funds, physical assets and other property
  • Protects HI-SWT's legal interests and maintains its operations within the law; retains 'and works with outside counsel to obtain opinions or handle claims and litigation
  • Submits monthly, quarterly and yearly reports to the Board, National Office, City of Austin, State of Texas and Auditor as required
  • Oversees the human resources function to ensure optimum staffing and utilization of competent staff, recommending policy changes to benefits, compensation, employment, training and other areas as appropriate
  • Performs managerial duties for staff, including interviewing/hiring applicants for employment; assigning and reviewing progress of assignments; managing performance and recommending salary increases; and developing higher levels of expertise in staff members by encouraging further education, participation in work-related seminars and providing learning opportunities within the organization
  • Reviews current practices and methods and initiates development of new ones as necessary to reduce costs, encourage growth and improve efficiency
  • Oversees maintenance of Reservation system and IT resources
  4. Communications
  • Establishes and maintains an effective system of communications throughout HI-SWT, other HI councils, the National Organization, and the community to build and maintain a positive image (e.g. newsletter, informational seminars, participation in conferences/marketing activities)
  • Represents HI-SWT in its business relationships with government agencies, the media, community organizations, suppliers, competitors, professional organizations and similar groups
  • Responsible for maintenance of all marketing materials including: website, rack cards, and signage
  

Qualifications

• A combination of formal education in business, non-profit management, marketing, finance or related area, and 3 - 5 years of experience in increasingly responsible management positions. Prior experience with Hostelling International or a similar organization is desired as is prior experience working with a board of directors. Personal experience with hostelling and international traveling and appreciation of diverse cultures is also required.

Secondary Duties

1. Assumes related responsibilities as appropriate or assigned by the Board.
2. Supervisory Responsibility
• The incumbent will supervise from 7 to 10 employees and 3 – 5 independent contractors.
• The incumbent will recruit and develop volunteers as necessary
3. To perform effectively in this position, the incumbent must have:
• In-depth knowledge of the management process, especially as it applies to growth and long-term planning
• Financial/accounting skills to manage an organization budget of up to $315 thousand annually
• Marketing and promotional skills
• Fundraising and Grant writing experience
• Effective leadership and organizational skills
• Effective oral and written communications skills
• Effective computer and technology skills
• Ability to plan complex events and activities (setting objectives, developing strategies, budgeting, developing policies and procedures, and organizing the functions necessary to accomplish the activities)
• Skills in staffing effectively; selecting, training and developing employees; directing employees toward desired objectives; delegating, motivating, resolving problems; and controlling the functions (developing performance standards, measuring results, taking corrective action and rewarding employees as appropriate)

Reports to: Board of Directors

Salary, Benefits, and Hours

Full-time, exempt plus health insurance reimbursement
Base salary range $35,000 – $40,000

To Apply

Please forward Resume and Cover Letter to:

Email:
Executive Director Selection Committee

Closing date: March 9

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Online Engagement Manager for Hostelling International USA

About HI-USA: Hostelling International USA (registered as American Youth Hostels, Inc.) is a 501(c)(3) nonprofit membership organization founded to promote international understanding of the world and its people through hostelling. HI-USA operates a network of over 60 quality hostel accommodations throughout the United States that are inexpensive, safe and clean. Our hostels range from urban high-rise buildings with hundreds of beds to small more remote hostels in rural settings. As a nonprofit organization, we are celebrating 75 years of experience in serving young travelers.

HI-USA is looking for a tech-savvy Online Engagement Manager to activate our online presence. A successful candidate will have impeccable communication skills, be highly self-motivated, and have proven success and expertise in email list management and navigating the social media landscape. You should be able to draw on the expertise of HI-USA's team while also coming up with and implementing your own ideas for engaging users through online activity. Hostelling is more than an affordable place to stay; it's a social movement, and you should want to be at the forefront. Plus if you are an experienced traveler who has stayed in hostels before.

Responsibilities

• Growing the email list
• Managing all email communications
• Over time: website content
• Improving data collection from hostels and booking engines
• Performing user testing and list segmentation to improve response rates
• Expanding HI-USA's organizational social network presence
• Supporting hostels in their online fundraising and outreach efforts
• Fundraise online, primarily by leveraging the email list

Qualifications

• Have a proven ability to grow an email list
• Be completely at ease with technology, including basic HTML, CSS and image
• Have experience with databases (i.e., Salesforce, RaisersEdge, MySQL)
• Be able to write compelling email copy, with an understanding of what makes some emails more effective at generating action than others
• Be experienced working with partner organizations
• Be familiar with Democracy in Action or similar program (Blue State Digital, Convio, Capitol Advantage, Get Active, etc)
• Know best practices in list segmentation, message personalization, and email response tracking
• Know online best organizing practices, including social network and blogger outreach
• Be familiar with online advertising -- e.g. AdWords, Facebook Ads, Care2 or ValueClick

Reports to: Reports to: Executive Director

Salary, Benefits, and Hours

The salary for this position is $60k/year, plus benefits.

To Apply

Please send your resume along with a cover letter detailing your qualifications to

Email:
Fisson Strategy

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Hostel Assistant at HI - Knoxville - Harpers Ferry Hostel

HI-Harpers Ferry is a 35 bed seasonal hostel that overlooks the Potomac River and the Appalachian Trail. The hostel is operated by the Potomac Area Council of Hostelling International, USA.

Responsibilities

• Welcome, register, orient and supervise guests and groups
• Represent Hostelling International-U.S.A. and the hostel in a positive manner to guests and visitors
• Provide information about HI-USA, the hostel and the local area (particularly the Appalachian Trail) to guests in person, over the phone, e-mails and in writing
• Consistently clean hostel buildings thoroughly and efficiently
• Collect and accurately record overnight fees, answer phones, take reservations
• Provide on-call/overnight assistance two or three nights per week
• Set up and deliver weekly events and programs
• Additional duties include: building maintenance, reservations, gardening, and other tasks as assigned by manager

Qualifications

• Must have customer service experience and LOVE working with the public
• Excellent oral and written communication skills
• Experience handling cash, credit cards and recording sales transactions
• Conflict resolution skills and ability to act effectively in a crisis
• Demonstrate ability to work effectively without immediate supervision
• Must be flexible regarding work schedule: working evenings, early mornings, overnight on-call duty, holidays, and weekends as required
• First aid and CPR certification preferred (training can be provided)
• Computer skills (word processing, e-mail, ASSD or hospitality registration and data base management)
• Interest in camping, hiking, cycling, or hostelling
• Knowledge of the Appalachian Trail and C

Reports to: Hostel Manager

Salary, Benefits, and Hours

This is a live-in position offering 40 hours/week at a seasonal hostel from May 24 through September 10, 2010. Wages start at $8/hr and include housing.

To Apply

Submit a resume with an explanation of why you want to work at a hostel (call or pick up at office) to:
Harpers Ferry Hostel Assistant Search
19123 Sandy Hook Road
Knoxville, MD 21758

Email:

Hostel Manager

Check us out on our website at www.harpersferryhostel.org

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Hostel Staff at HI - Eastham - Mid-Cape

Responsibilities include, but are not limited to, checking people in and out; using a cash register and handling cash and credit card transactions; setting up breakfast (no cooking); answering phones and replying to emails; processing reservations via phone, email, online reservation system, and in person; answering loads of questions about what to do, where and when; entering data in the computer using excel; sometimes helping with housekeeping and laundry; minor maintenance, like unplugging a toilet; welcoming groups; acting as social director....all while having fun!
Daily housekeeping tasks may include, but are not limited to: laundering lots of sheets and towels, making beds, washing dishes, cleaning the kitchen including the refrigerators, sweeping and/or vacuuming, mopping all bathroom and kitchen floors, emptying garbage in rooms, bathrooms and kitchen, dusting, washing windows, cleaning the bathrooms including sinks, showers and toilets everyday, and keeping all common areas looking neat.

Qualifications

• Qualifications Must Have: ? High School degree and/or equivalent work experience in a hostel, is required. College coursework in business management or hospitality management preferred. ? Must be flexible regarding work schedule: must work evenings, early mornings, holidays and weekends. ? Hostel, retail and/or front desk experience which required cash handling and processing of credit card transactions. ? Computer skills (Windows OS, Microsoft Office and QuickBooks) ? Must be fully ambulatory as the position involves climbing stairs and/or walking on unpaved, rough ground. ? Must be able to lift weights up to 25 pounds ? Ability to work effectively without immediate supervision Desired: ? Property management system experience particularly if with ASSD. ? Hospitality, guest services and/or public relations experience. ? Additional experience in one or more of the following areas: cleaning, building, maintenance, bookkeeping, reservations, and/or supplies purchasing. ? Live-in work experience preferred. ? Knowledge of a second language.

Reports to: Hostel manager

Salary, Benefits, and Hours

Compensation based on experience, reduced cost housing is provided, flexible hours: full time (40 hours per week) and part time positions available.
Starts June 7, 2010 and ends September 16, 2010

To Apply

Submit cover letter with either resume or application (call or pick up at office) to:
Bob Sylvia, Director of Hostel operations
HI-Boston
12 Hemenway Street
Boston, MA 02115
Or email to: Gm@bostonhostel.org

For more information on the hostel, visit www.capecodhostels.org.
Send letter of interest and resume to:
Bob Sylvia, Director of Hostel Operations
HI-Boston
12 Hemenway Street

HI-ENEC is hiring hostel staff for all of our Cape Cod and Island seasonal hostels at:
HI-Martha's Vineyard
HI-Nantucket
HI-Mid-Cape
HI-Truro
HI-Hyannis, our new seasonal hostel opening in Summer 2010.

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Hostel Staff at HI - West Tisbury - Martha's Vineyard

Responsibilities include, but are not limited to, checking people in and out; using a cash register and handling cash and credit card transactions; setting up breakfast (no cooking); answering phones and replying to emails; processing reservations via phone, email, online reservation system, and in person; answering loads of questions about what to do, where and when; entering data in the computer using excel; sometimes helping with housekeeping and laundry; minor maintenance, like unplugging a toilet; welcoming groups; acting as social director....all while having fun!
Daily housekeeping tasks may include, but are not limited to: laundering lots of sheets and towels, making beds, washing dishes, cleaning the kitchen including the refrigerators, sweeping and/or vacuuming, mopping all bathroom and kitchen floors, emptying garbage in rooms, bathrooms and kitchen, dusting, washing windows, cleaning the bathrooms including sinks, showers and toilets everyday, and keeping all common areas looking neat.

Qualifications

• Qualifications Must Have: ? High School degree and/or equivalent work experience in a hostel, is required. College coursework in business management or hospitality management preferred. ? Must be flexible regarding work schedule: must work evenings, early mornings, holidays and weekends. ? Hostel, retail and/or front desk experience which required cash handling and processing of credit card transactions. ? Computer skills (Windows OS, Microsoft Office and QuickBooks) ? Must be fully ambulatory as the position involves climbing stairs and/or walking on unpaved, rough ground. ? Must be able to lift weights up to 25 pounds ? Ability to work effectively without immediate supervision Desired: ? Property management system experience particularly if with ASSD. ? Hospitality, guest services and/or public relations experience. ? Additional experience in one or more of the following areas: cleaning, building, maintenance, bookkeeping, reservations, and/or supplies purchasing. ? Live-in work experience preferred. ? Knowledge of a second language.

Reports to: Hostel manager

Salary, Benefits, and Hours

Compensation based on experience, reduced cost housing is provided, flexible hours: full time (40 hours per week) and part time positions available.
Starts May 17, 2010 and ends October 15, 2010

To Apply

Submit cover letter with either resume or application (call or pick up at office) to:
Bob Sylvia, Director of Hostel operations
HI-Boston
12 Hemenway Street
Boston, MA 02115
Or email to: Gm@bostonhostel.org

For more information on the hostel, visit www.capecodhostels.org.
Send letter of interest and resume to:
Bob Sylvia, Director of Hostel Operations
HI-Boston
12 Hemenway Street

HI-ENEC is hiring hostel staff for all of our Cape Cod and Island seasonal hostels at:
HI-Martha's Vineyard
HI-Nantucket
HI-Mid-Cape
HI-Truro
HI-Hyannis, our new seasonal hostel opening in Summer 2010.

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Hostel Staff at HI - Nantucket

Responsibilities include, but are not limited to, checking people in and out; using a cash register and handling cash and credit card transactions; setting up breakfast (no cooking); answering phones and replying to emails; processing reservations via phone, email, online reservation system, and in person; answering loads of questions about what to do, where and when; entering data in the computer using excel; sometimes helping with housekeeping and laundry; minor maintenance, like unplugging a toilet; welcoming groups; acting as social director....all while having fun!
Daily housekeeping tasks may include, but are not limited to: laundering lots of sheets and towels, making beds, washing dishes, cleaning the kitchen including the refrigerators, sweeping and/or vacuuming, mopping all bathroom and kitchen floors, emptying garbage in rooms, bathrooms and kitchen, dusting, washing windows, cleaning the bathrooms including sinks, showers and toilets everyday, and keeping all common areas looking neat.

Responsibilities

• Qualifications Must Have: ? High School degree and/or equivalent work experience in a hostel, is required. College coursework in business management or hospitality management preferred. ? Must be flexible regarding work schedule: must work evenings, early mornings, holidays and weekends. ? Hostel, retail and/or front desk experience which required cash handling and processing of credit card transactions. ? Computer skills (Windows OS, Microsoft Office and QuickBooks) ? Must be fully ambulatory as the position involves climbing stairs and/or walking on unpaved, rough ground. ? Must be able to lift weights up to 25 pounds ? Ability to work effectively without immediate supervision Desired: ? Property management system experience particularly if with ASSD. ? Hospitality, guest services and/or public relations experience. ? Additional experience in one or more of the following areas: cleaning, building, maintenance, bookkeeping, reservations, and/or supplies purchasing. ? Live-in work experience preferred. ? Knowledge of a second language.

Reports to: Hostel manager

Salary, Benefits, and Hours

Compensation based on experience, reduced cost housing is provided, flexible hours: full time (40 hours per week) and part time positions available.
Starts May 17, 2010 and ends September 23, 2010

To Apply

Submit cover letter with either resume or application (call or pick up at office) to:
Bob Sylvia, Director of Hostel operations
HI-Boston
12 Hemenway Street
Boston, MA 02115
Or email to: Gm@bostonhostel.org

For more information on the hostel, visit www.capecodhostels.org.
Send letter of interest and resume to:
Bob Sylvia, Director of Hostel Operations
HI-Boston
12 Hemenway Street
Boston, MA 02115

HI-ENEC is hiring hostel staff for all of our Cape Cod and Island seasonal hostels at:
HI-Martha's Vineyard
HI-Nantucket
HI-Mid-Cape
HI-Truro

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Hostel Staff at HI - Truro

Responsibilities include, but are not limited to, checking people in and out; using a cash register and handling cash and credit card transactions; setting up breakfast (no cooking); answering phones and replying to emails; processing reservations via phone, email, online reservation system, and in person; answering loads of questions about what to do, where and when; entering data in the computer using excel; sometimes helping with housekeeping and laundry; minor maintenance, like unplugging a toilet; welcoming groups; acting as social director....all while having fun!
Daily housekeeping tasks may include, but are not limited to: laundering lots of sheets and towels, making beds, washing dishes, cleaning the kitchen including the refrigerators, sweeping and/or vacuuming, mopping all bathroom and kitchen floors, emptying garbage in rooms, bathrooms and kitchen, dusting, washing windows, cleaning the bathrooms including sinks, showers and toilets everyday, and keeping all common areas looking neat.

Responsibilities

• Qualifications Must Have: ? High School degree and/or equivalent work experience in a hostel, is required. College coursework in business management or hospitality management preferred. ? Must be flexible regarding work schedule: must work evenings, early mornings, holidays and weekends. ? Hostel, retail and/or front desk experience which required cash handling and processing of credit card transactions. ? Computer skills (Windows OS, Microsoft Office and QuickBooks) ? Must be fully ambulatory as the position involves climbing stairs and/or walking on unpaved, rough ground. ? Must be able to lift weights up to 25 pounds ? Ability to work effectively without immediate supervision Desired: ? Property management system experience particularly if with ASSD. ? Hospitality, guest services and/or public relations experience. ? Additional experience in one or more of the following areas: cleaning, building, maintenance, bookkeeping, reservations, and/or supplies purchasing. ? Live-in work experience preferred. ? Knowledge of a second language.

Reports to: Hostel manager

Salary, Benefits, and Hours

Compensation based on experience, reduced cost housing is provided, flexible hours: full time (40 hours per week) and part time positions available.
Starts June 14, 2010 and ends September 10, 2010

To Apply

Submit cover letter with either resume or application (call or pick up at office) to:
Bob Sylvia, Director of Hostel operations
HI-Boston
12 Hemenway Street
Boston, MA 02115
Or email to: Gm@bostonhostel.org

For more information on the hostel, visit www.capecodhostels.org.
Send letter of interest and resume to:
Bob Sylvia, Director of Hostel Operations
HI-Boston
12 Hemenway Street
Boston, MA 02115

HI-ENEC is hiring hostel staff for all of our Cape Cod and Island seasonal hostels at:
HI-Martha's Vineyard
HI-Nantucket
HI-Mid-Cape
HI-Truro

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Hostel Manager at HI - Eastham - Mid-Cape

All Hostel Managers actively engage in achieving the mission of HI-USA, "to help all, especially the young, gain a greater understanding of the world and its people, through hostelling." Each Manager is responsible for all facets of their hostels' day-to-day operations as well as general oversight of the hostel operations in accordance with the purpose and goals of HI- USA and the policies of the Eastern New England Council.
Oversee all aspects of hostel operation at 40-50 bed location, including daily operation. Provide high quality guest service, ensuring a safe, clean, and welcome atmosphere. Promote hostelling and environmentally sound practices. Train, supervise and evaluate all volunteer and paid staff, and contract labor. Manage all fiscal aspects of operations. Supervise the maintenance and upkeep of hostel building, equipment, grounds, furnishings, and fixtures. Ensure compliance with all HI standards. Represent the hostel to local officials, neighbors, media and the general public. Local marketing, such as distribution of brochures. Maintain, and seek out new, local discounts with local retailers, restaurants and recreational activities. Maintain ongoing communication with supervisor. Maintain educational programs. Other duties as assigned by the supervisor.

Salary, Benefits, and Hours

This is a seasonal position. Start date is May 15, 2010. Final date September 16, 2010.
Compensation based on experience.
Housing provided.

To Apply

Submit cover letter with either resume or application (call or pick up at office) to:
Bob Sylvia, Director of Hostel operations
HI-Boston
12 Hemenway Street
Boston, MA 02115
Or email to: Gm@bostonhostel.org

Email:
For more information on the hostel, visit www.capecodhostels.org.
Send letter of interest and resume to:
Bob Sylvia, Director of Hostel Operations
HI-Boston
12 Hemenway Street
Boston, MA 02115

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Community Outreach Manager at HI - New York City

Hostelling International USA is looking for a talented Community Outreach Manager to connect the HI-New York hostel with the greater New York community. The successful candidate must have experience and be comfortable operating in both the online and offline worlds, using strategies from both to create a vibrant community among adventurous travelers. Engaging high impact volunteers will be an essential component of your success.

The position is full-time, fast paced, and dynamic with wide ranging responsibilities and projects that will keep you motivated and challenged. It will involve non-traditional work days/weeks (i.e., it’s not a 9-5 job).

Responsibilities

• Create and implement innovative online and offline methods for connecting hostellers at HI-New York with the greater New York community
• Develop and implement public relations strategies to build a dynamic, interactive community among adventurous travelers and raise the profile of HI-USA in the New York area
• Build collaborative partnerships with local organizations to expand mission impact for both hostellers and the community
• Develop a plan for hostel access, use, and programming by the local community members that will be beneficial to hostellers
• Work closely with hostel operations staff for effective hostel use and expanded opportunities for interactions between hostellers and community members
• Partner with Hostel Activities Coordinator for successful volunteer opportunities and visiting hosteller involvement.
• Establish and maintain relationships with local press, government, and community groups helping to inform and promote our mission
• Track, analyze and report on the impact of the initiative
• Other duties as assigned

Qualifications

• Demonstrated interest and experience, and high degree of comfort with online communications and social networking media
• Excellent computer, software and database skill; internet savvy
• Five or more years of organizing creative social interaction
• Community organizing experience
• Volunteer engagement experience preferably in educational or cultural institutions
• Appreciation for Intercultural Understanding
• Ability to balance multiple tasks in a busy environment
• Self-directed with ability to work with a team
• Excellent oral and written communication skills
• Positive attitude, commitment to constructive communication and cooperation, demonstrated team/group work skills
• Hospitality and/or hostelling experience helpful
• Experienced Free and Independent Traveler

Salary, Benefits, and Hours

Salary will be commensurate with experience.

To Apply

The deadline for application is 31 December 2009, or until the position is filled. Send your resume and salary requirements to

Email:
Demetria Trent, Director of Administration

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Last updated 2010-03-12