Frequently Asked Questions
One of the main reasons people contact us is to ask questions about
their planned group trip. Many ask similar questions, so to help you
we have listed answers to these Frequently Asked Questions for your
reference. However, these are only meant as a guide for your planning,
should you have any additional questions or requirements not addressed
here, simply submit these to our National Sales Manager at
groups@hiusa.org.
• How many people are considered
a group?
• Can I make an online reservation
for my group?
• Is the reservation request sent directly
to the hostel?
• How do I proceed if my group plans
to visit countries outside the US?
• What do I do if my group wants to
visit several US cities?
• May I make group reservations at
any HI hostel?
• What are your terms and conditions?
• Do I get a discount for booking a
group?
• Can I book activities for my group?
How many people are considered a group?
In general, 10 or more people traveling together are considered "a
group". If you have a smaller group but still have trip questions
please let us know, as we would be pleased to help you.
Can I make an online reservation for
my group?
No, this is because group trips require careful planning and special
arrangements, it is better that you do not attempt to book and pay for
the beds online. Instead, you should initially contact our National Sales Manager directly to help determine your requirements
to make your group's stay as comfortable and trouble-free as possible.
We will send you a reply with options and the answers to your questions.
If our response does not adequately meet your requirements - please
tell us!
Is the reservation request sent directly
to the hostel?
No, all request forms go to our National Sales Manager, who
is very experienced with group reservations. She will communicate with
the hostel and then either contact you or have the hostel contact you
directly.
How do I proceed if my group plans to
visit countries outside the US?
Please contact our National Sales Manager with your questions,
including destination, group size and prospective dates at groups@hiusa.org.
What do I do if my group wants to visit
several US cities?
It is easy to do this. Simply inform our National Sales Manager during your initial inquiry and indicate the locations, she will
help coordinate your trip including multiple hostel reservations.
May I make group reservations at any
HI hostel?
Yes, based on availability, all HI hostels can accommodate groups. However,
our key destination gateway hostel facilities are best suited for group
stays. We know from experience that groups need a little extra care
and attention when it comes to arranging accommodations and itinerary
planning, and these hostels are best equipped to meet special group
requirements.
What are your terms and conditions?
The terms and conditions for group reservations may differ slightly
at each hostel because HI-USA is an association of youth hostels. Our
National Sales Manager will provide specific terms and conditions
as they pertain to a given hostel during your initial inquiry. However,
should you have concerns during any stage the reservation process, please
contact her at groups@hiusa.org.
Do I get a discount for booking a group?
Yes, all groups are offered our discounted Group Member rates, additional
savings are also offered to groups depending the size of your group,
length of stay and time of year. We ask all group leaders to complete
a group membership application, found on this website, to assure that
your group receives these discounted rates.
Can I book activities for my group?
Our National Sales Manager will be able to help you with additional
requirements you may have for the organization of your group trip, including
activities.