HI USA is doing its part in the worldwide effort to stop the spread of coronavirus.
At this time, all HI USA-operated hostels are temporarily closed through June 30.
We are accepting reservations online for overnight stays beginning on July 1. If this timing changes, we will post an update. Out of an abundance of care, HI USA will not open its summer seasonal hostels in Los Angeles South Bay or in Cape Cod and the Islands this year.
Several independently operated Hostelling International affiliate hostels remain partially open where local conditions allow it. For information, please visit the hostel‘s Web page or call them directly.
Our actions reflect our long-standing commitment to the health and safety of guests and staff. Please refer to this page for the latest information on our hostels. We look forward to welcoming you in the near future!
What are HI USA’s reservation cancellation and refund policies?
Our cancellation and refund policies vary depending on the type of reservation a guest has booked with us. At this time, travel within the U.S. is largely unrestricted, and our normal cancellation and refund policies apply unless a guest is traveling from a travel-restricted country. These policies are in effect for reserved stays through June 3o, 2020.
These terms are for guests who booked their own stay, rather than booking through a travel agent or as a member of an organized tour, package, school group or other group.
To identify which policy applies to your reservation, refer to the room and rate type described in your confirmation e-mail.
- Guests who booked through a third-party system such as Booking.com, Hostelworld.com or Expedia.com must contact that partner to change or cancel their reservation. Their booking terms will apply.
- Guests who booked a “Flexible Rate” option may cancel their stay without penalty up to 24 hours before your check-in date.
- Our “Best Rate” option does not allow for cancellation, unless the hostel is forced to close or the guest is arriving from a travel-restricted country.
- Guests who booked a “Non-Refundable Rate” directly with HI USA and wish to cancel will receive a refund or a credit for a future stay.
If you have a future reservation at one of our hostels, please note all of our hostels are currently temporarily closed until the current health situation allows for a safe reopening for staff and guests.
If you are a group organizer and wish to make changes to your group booking, please contact your HI USA Group Sales Manager or email firstname.lastname@example.org to discuss the options.
How Can I Support HI USA During This Time?
As a nonprofit providing space and opportunities for cross-cultural experiences, we serve travelers from the U.S. and around the world. Because our hostels are currently closed to help slow the spread of the coronavirus outbreaks, our primary source of funding has halted. If you are moved to support HI USA during this time of need, please consider making a tax-deductible donation. Any gift amount helps! Be sure to select the designation option “Where the Need Is the Greatest” when filling out the donation form.
If you have questions or are interested in other ways to support HI USA and our hostels, please refer to our Donate page.
What is the CDC Guidance about Travel in the United States?
Guidance from the Centers for Disease Control (CDC) is changing as more is learned about the novel coronavirus or COVID-19. For the latest information for travelers, please visit the CDC’s Coronavirus Situation Summary site.