HI USA is doing its part in the worldwide effort to stop the spread of coronavirus.
At this time, all HI USA-operated hostels are temporarily closed through July 31.
We are accepting reservations online for overnight stays starting as early as August. Please note that local conditions are changing regularly and may affect a hostel’s anticipated opening date. As timing changes, we will post an update. Out of an abundance of care, HI USA will not open its summer seasonal hostels in Los Angeles South Bay or in Cape Cod and the Islands this year.
Several independently operated Hostelling International affiliate hostels are open where local conditions allow it. For information or to make a reservation, please visit the hostel‘s Web page or call them directly.
Our actions reflect our long-standing commitment to the health and safety of guests and staff. Please refer to this page for the latest information on our hostels and our enhanced safety standards. We look forward to welcoming you in the near future!
What steps will HI USA take for cleanliness and safety in its hostels?
HI USA is committed to the highest standards of cleanliness for health and comfort of guests. The joy of hostelling is meeting other people, and these measures will help guests feel safe while staying physically distant, but not socially distant.
In hostel common areas, enhanced safety measures will include:
- Staff will wear masks to safeguard guests and staff, and guests are also encouraged to wear masks when they are not in their guestrooms
- Signs, decals and helpful staff will remind guests to maintain at least six feet of distance when they are in lobbies, common rooms and kitchens
- Schedule of frequent cleaning and disinfection of high-touch surfaces such as elevator buttons, door handles, tabletops and reception counter
- Easy access to hand sanitizing stations and hand-washing facilities
- Quick response to spills, trash and other situations
- Reduced capacity in lobbies, lounges and dining areas to ensure comfortable distancing, plus rearranged furnishings
- Enhanced sanitation procedures in guest kitchens and dining areas
- Pre-packaged breakfast items and coffee and tea service (where available)
In guestrooms and bathrooms, we’ll be taking increased measures to create comfortable distancing and beefing up our already strict cleaning practices:
- Reduced capacity in dorms and private guestrooms to ensure comfortable distancing
- Reconfigured sleeping arrangements
- Scheduled dorm room cleaning
- “Touchless” linen exchange to reduce contact
- Frequent cleaning of bathrooms with EPA-approved disinfectants effective against coronavirus
What are HI USA’s reservation cancellation and refund policies?
Our cancellation and refund policies vary depending on the type of reservation a guest has booked with us. Our normal cancellation and refund policies apply unless a guest is traveling from a travel-restricted country. These policies are in effect for reserved stays through July 31, 2020.
These terms are for guests who booked their own stay, rather than booking through a travel agent or as a member of an organized tour, package, school group or other group.
To identify which policy applies to your reservation, refer to the room and rate type described in your confirmation e-mail.
- Guests who booked through a third-party system such as Booking.com, Hostelworld.com or Expedia.com must contact that partner to change or cancel their reservation. Their booking terms will apply.
- Guests who booked a “Flexible Rate” option may cancel their stay without penalty up to 24 hours before your check-in date.
- Our “Best Rate” option does not allow for cancellation, unless the hostel is forced to close or the guest is arriving from a travel-restricted country.
- Guests who booked a “Non-Refundable Rate” directly with HI USA and wish to cancel will receive a refund or a credit for a future stay.
If you have a reservation at one of our hostels, please note all of our hostels are currently temporarily closed until the current health situation allows for a safe reopening for staff and guests.
If you are a group organizer and wish to make changes to your group booking, please contact your HI USA Group Sales Manager or email email@example.com to discuss the options.
How Can I Support HI USA During This Time?
As a nonprofit providing space and opportunities for cross-cultural experiences, we serve travelers from the U.S. and around the world. Because our hostels are currently closed to help slow the spread of the coronavirus outbreaks, our primary source of funding has halted. If you are moved to support HI USA during this time of need, please consider making a tax-deductible donation. Any gift amount helps! Be sure to select the designation option “Where the Need Is the Greatest” when filling out the donation form.
If you have questions or are interested in other ways to support HI USA and our hostels, please refer to our Donate page.
What is the CDC Guidance about Travel in the United States?
Guidance from the Centers for Disease Control (CDC) is changing as more is learned about the novel coronavirus or COVID-19. For the latest information for travelers, please visit the CDC’s Coronavirus Situation Summary site.