We are happy to receive your packages sent to the hostel, however please be aware that we do not accept packages unless the guest is checked in.

We do not accept any personal letters. Exceptions are sometimes made when guests notify us ahead of time they are expecting important items such as a passport, a driver’s license, or a credit card. If you are expecting this type of personal letter, please let us know at the front desk or by emailing us at [email protected]

Bunk beds are assigned on a first-come, first-served basis. Please contact us in advance by emailing [email protected] if you have a strong preference for a top/lower bunk and we will do our best to accommodate you; however, please note that requests cannot be guaranteed.

Learn more about HI USA’s cancellation policy here.

Our hostel is located at 891 Amsterdam Avenue, New York, NY 10025 (corner of West 103rd Street and Amsterdam Avenue).

Taxi / Rideshare (Fastest):

From JFK airport: approximately $70–$75

From LaGuardia (LGA) Airport: approximately $60

From Newark (EWR) airport: approximately $90–$95

Fares may vary with traffic.

Public Transportation (Most Affordable):

From JFK: AirTrain + subway: approximately $11–$12

From LGA: M60 bus + walk: approximately $3

From EWR: AirTrain + NJ Transit + subway: approximately $16-$25

Tip: Use OMNY (Tap & Go) to pay for subway and bus fares with a contactless card or mobile wallet.

For detailed step-by-step directions, please visit Google Maps directions to the hostel

Pets are not permitted at any HI USA hostels. We do permit service animals as identified by ADA guidelines. At all times, service animals must be under the owner’s control and never left alone.

There is no on-site parking at the hostel, and street parking in the area is limited. If you choose to park on the street, please pay close attention to posted signs, street-cleaning schedules, no-parking zones, yellow curb markings, and fire hydrants. Vehicles must be parked at least 6 feet away from fire hydrants to avoid tickets or towing.

Yes. Quiet hours are 11 p.m. – 8 a.m.

No, our hostel is open 24 hours a day. Note, only registered guests may enter beyond our lobby using guest keycards.

Laundry machines are available on-site. Each use costs $1.75, with an additional $0.25 for every extra 5 minutes on the dryer. Laundry detergent can be purchased at the hostel lobby marketplace.

Please speak to someone at the Front Desk in person. We are pleased to match any publicly advertised online rate* for additional nights booked directly through us. While we strive to keep you in the same room/bed, this is based on availability at the time of your request. The sooner you can let us know you’d like to extend, the better. Please let us know no later than check-out time (in most cases, 11 a.m.) on the day of your scheduled check out.

*Offer applies only to newly added room nights and cannot be applied to existing reservations.

The lockers are large enough to fit a medium-sized suitcase and a small backpack or handbag at 36 inches x 18 inches x 21 inches (about 91 cm x 45 cm x 53 cm).

We encourage you to bring your own lock for your locker. If you do not have one, you can purchase one at the front desk.

Yes.

Yes, there are hair dryers available in all of the hostel’s bathrooms.

No, all towels and linens are included in the cost of your stay. Additional towels are available upon request.

Yes. Guests are encouraged to bring their own bicycle locks. The hostel is not responsible for lost, damaged, or stolen items.

We are happy to store Powered Mobility Devices (PMDs) such as e-bikes, scooters, or e-skateboards/hoverboards during your stay. Note that we do have several rules in place for the safety of our staff and guests.

• We can only store devices with a holographic sticker confirming they comply with UL (Underwriters Laboratories) Certification or EN 15194 Certification (Conformité Européenne).
• PMDs may not be charged inside the hostel building.
• PMDs may only be in designated zones of the hostel, and never in guest rooms.
• Batteries must remain attached to PMDs at all times while on the hostel premises. Batteries are not allowed in guest rooms.

If you have questions about any of these policies, please contact us directly in advance of your stay at [email protected].

The hostel does not rent bicycles, however there is a Citibike (bikeshare) dock nearby on 104th St.

HI New York City Hostel has a communal kitchen accessible 24/7, which includes commercial-grade refrigerators and freezers. These are intended for general guest use, and the hostel cannot guarantee specific temperatures or conditions for storing medication.

Guests may stay no more than 21 nights cumulatively in any calendar year. “Back-to-back” reservations that exceed 21 nights over any 2-month period are not permitted. Once a guest has stayed their annual maximum nights allowed, they will be welcome to return the following calendar year.

Yes! We offer free events, tours, and activities for our guests every week. Check out a snapshot of our weekly activities here; you’ll get access to our full calendar of activities after booking.

The onsite Big Apple Café is open daily from 6 a.m. -11 p.m. for sandwiches, pastries, cold beverages, coffee, and more.

Yes, we have an on-site market offering a variety of snacks, beverages, over-the-counter medications, and personal care items for your convenience.

Yes, we have an on-site bar offering beer, wine and non-alcoholic beverages. It’s a great spot to meet fellow travelers! The bar closes at midnight and, thanks to its location within the hostel, does not impact hostel-wide quiet hours.

Yes! We have several shared workspaces throughout the hostel. There is free, fast, reliable WiFi throughout the property including common spaces, dorm rooms, and private rooms. Our nightly quiet hours and comfy rooms — with outlets, reading lamps, privacy curtains, and assigned lockers for each bunk in dorm rooms — will leave you well rested so you can keep doing your best work.

On your off hours, meet fellow travelers and get to know the city by joining our free walking tours and chill in-hostel events.

Learn more about HI USA hostels for digital nomads

Minors traveling with a parent or legal guardian are welcome at all HI USA hostels. While we encourage guardians traveling with children to book private rooms for their comfort, we do allow minors in dorm rooms.

For safety reasons, children over 2 years old must have their own bunk bed in dorm rooms, and children under 7 may not sleep in top bunks. Emancipated minors traveling on their own, or other minors traveling alone with parental or guardian consent, should contact the hostel directly for more information on policies and booking instructions.

HI New York City is located on Manhattan’s Upper West Side in a largely residential neighborhood. We’re a quick walk from the northern stretches of Central Park, as well as multiple subway lines (1/2/3 lines; C line; B line) that make it easy to get all over the city. While our neighborhood is generally considered quite safe, keep in mind that we are still in the middle of a major city and our surroundings reflect that.

Early check in and late check out are both available for purchase. Please see the front desk for availability and pricing.

Guests may store luggage at no cost on the day of check in if their room is not yet ready. After check out, rental lockers are available for $5 per day.

Large lockers measure 34 inches x 33½ inches x 17 inches (86 x 85 x 43 cm).

Small lockers measure 34 inches x 22 inches x 17 inches (86 x 56 x 43 cm).

All belongings must be removed by 11:00 p.m. on the day of departure. Storage beyond 24 hours requires a future paid reservation.

We accept all forms of debit and credit cards including Apple Pay/Google Pay/tap to pay. We also accept cash (with an additional deposit). We capture payment in full at check-in (or prior to, in cases of non-refundable rates).

All guests must present a valid (non-expired) government-issued photo ID (physical originals only; we cannot accept digital versions or photocopies) upon check in.

Anyone under the age of 18 must be accompanied by a parent or legal guardian.

Yes.

For lost items, please contact our reservations department at [email protected].