Yes. Please make sure it is addressed to the name of the person on the hostel reservation.

Bunk beds are assigned on a first-come, first-served basis. Please contact us in advance by emailing [email protected] if you have a strong preference for a top/lower bunk and we will do our best to accommodate you; however, please note that requests cannot be guaranteed.

Learn more about HI USA’s cancellation policy here.

To get to the hostel from the airport, you can either take a taxi or public transportation. The taxi will cost you around $20-$25.

You may also take bus #992, which will take you downtown. One way on the bus is $2.50. You will get off at 5th Ave. and Broadway, then from there, walk south to Market St. We’re located in between 5th Ave and 6th Ave at 521 Market St.

Pets are not permitted at any HI USA hostels. We do permit service animals as identified by ADA guidelines. At all times, service animals must be under the owner’s control and never left alone.

Please be advised that the hostel is located in a Special Event Parking Zone. We suggest reaching out to the hostel directly in advance for parking information and recommendations around the area. There is a passenger loading zone immediately in front of the hostel for unloading purposes.

Quiet hours are from 11 p.m. to 8 a.m.

No, we do not have a curfew or lock-out hours. However, for your security, the front door is locked 24 hours per day, and you’ll need your guestroom key to enter the building. If you do not yet have your key, our front desk staff can buzz you in.

Our reception office is open 24 hours a day, but if you will be checking in after 11 p.m., please call us at (619) 525-1531 to let us know in advance.

Onsite coin-operated guest laundry is available 24/7 and costs $2 per wash and $2 per dry.

Please speak to someone at the Front Desk in person. We are pleased to match any publicly advertised online rate* for additional nights booked directly through us. While we strive to keep you in the same room/bed, this is based on availability at the time of your request. The sooner you can let us know you’d like to extend, the better. Please let us know no later than check-out time (in most cases, 11 a.m.) on the day of your scheduled check out.

*Offer applies only to newly added room nights and cannot be applied to existing reservations.

Lockers in our dorm rooms are 34 inches x 16 inches x 20 inches (83 cm x 40 cm x 50 cm).

We encourage guests to bring their own locks. If you do not have one, you can purchase one at the hostel front desk.

Yes.

Yes, all HI USA hostels have hair dryers available. In some hostels, you will find them affixed to the wall in common bathrooms, and in others they are available upon request at the Front Desk.

All towels and linens are included in the cost of your stay.

Yes, we have free onsite bicycle storage.

We are happy to store Powered Mobility Devices (PMDs) such as e-bikes, scooters, or e-skateboards/hoverboards during your stay. Note that we do have several rules in place for the safety of our staff and guests.

• We can only store devices with a holographic sticker confirming they comply with UL (Underwriters Laboratories) Certification or EN 15194 Certification (Conformité Européenne).
• PMDs may not be charged inside the hostel building.
• PMDs may only be in designated zones of the hostel, and never in guest rooms.
• Batteries must remain attached to PMDs at all times while on the hostel premises. Batteries are not allowed in guest rooms.

If you have questions about any of these policies, please contact us directly in advance of your stay at [email protected].

The maximum length of stay is 14 days per 365-day period.

We do not offer hostel-run tours at this time. We recommend checking out one of our local tour partners to make the most of your visit to San Diego!

Yes! We have lots of areas where you can post up with your laptop. Check out our courtyard for this, it’s super cozy and sunny! There is free, fast, reliable WiFi throughout the property including common spaces, dorm rooms, and private rooms. And our nightly quiet hours and comfy rooms — with outlets, reading lamps, privacy curtains, and assigned lockers for each bunk in dorm rooms, and desks in some private rooms — will leave you well rested so you can keep doing your best work.

Learn more about HI USA hostels for digital nomads

Minors traveling with a parent or legal guardian are welcome at all HI USA hostels. While we encourage guardians traveling with children to book private rooms for their comfort, we do allow minors in dorm rooms.

For safety reasons, children over 2 years old must have their own bunk bed in dorm rooms, and children under 7 may not sleep in top bunks. Emancipated minors traveling on their own, or other minors traveling alone with parental or guardian consent, should contact the hostel directly for more information on policies and booking instructions.

The hostel is located in the heart of the Gaslamp Quarter, where visitors have endless options for shopping, dining, and nightlife. Our neighborhood also gives you easy access to public transportation that will take you to San Diego’s neighborhoods, beaches, and beyond. While we operate a secure building in a heavily touristed area, it’s important to keep in mind that many American cities are currently experiencing a homelessness crisis that can be very visible to both locals and visitors. We ask that guests remain compassionate if and when they encounter any neighbors experiencing homelessness, and talk to our staff if any concerns arise.

We are located in a lively neighborhood, which can get noisy from time to time. We provide free earplugs for all guests, but if you know you are a light sleeper, feel free to reach out to us ahead of your stay and we will try and accommodate you in an interior-facing room.

For guests 21 years and older, we have beer, wine, and hard seltzers for sale. Due to strict California licensing we cannot permit alcohol purchased offsite inside of the hostel.

Guests can store medicine in the fridge in the shared guest kitchen or in fridge in the lobby.

Early check in and late check out are both available for purchase. Please see the front desk for availability and pricing.

Guests who arrive early on the day of check in may store their bags for free until their room is ready. On the day of check out, you may store your bags for free until 10 p.m. After 10 p.m., luggage storage is $5 for the first two bags and $5 per bag for each additional bag after that.

We accept all forms of debit and credit cards including Apple Pay/Google Pay/tap to pay. We also accept cash (with an additional deposit). We capture payment in full at check-in (or prior to, in cases of non-refundable rates).

All guests must present a valid (non-expired) government-issued photo ID (physical originals only; we cannot accept digital versions or photocopies) upon check in.

Anyone under the age of 18 must be accompanied by a parent or legal guardian.

Yes, you may use the common areas up until 10 p.m. on the day of your departure. Please note: we do not allow sleeping in the common areas.

Please contact the front desk by emailing [email protected].