Yes, just make sure your package arrives while you are here — not after you check out. Please put your name and (if possible) the reservation number on each package.

Bunk beds are assigned on a first-come, first-served basis. Please contact us in advance by emailing [email protected] if you have a strong preference for a top/lower bunk and we will do our best to accommodate you; however, please note that requests cannot be guaranteed.

Learn more about HI USA’s cancellation policy here.

From SFO, take BART to Powell Street station. Trains run 4 a.m. to midnight on weekdays, 6 a.m. to midnight on Saturdays, and 8 a.m. to midnight on Sundays and holidays. You can pay by tapping your credit/debit card.

Taxis are available right outside baggage claim. Uber/Lyft are also available at designated pick-up locations.

Pets are not permitted at any HI USA hostels. We do permit service animals as identified by ADA guidelines. At all times, service animals must be under the owner’s control and never left alone.

We recommend the Mason/O’Farrell Garage, located directly across the street from us. We sell discounted passes that are valid for 24-hour periods, including In & Out privileges; visit the hostel Front Desk to purchase.

Quiet hours are from midnight to 7 a.m.

No, there are no curfew or lock-out hours at the hostel.

Our self-service guest laundry machines cost $3 to wash and $2 to dry. You can pay via app ($10 minimum) or cash (quarters). We sell detergent and dryer sheets at the Front Desk.

Please speak to someone at the Front Desk in person. We are pleased to match any publicly advertised online rate* for additional nights booked directly through us. While we strive to keep you in the same room/bed, this is based on availability at the time of your request. The sooner you can let us know you’d like to extend, the better. Please let us know no later than check-out time (in most cases, 11 a.m.) on the day of your scheduled check out.

*Offer applies only to newly added room nights and cannot be applied to existing reservations.

Lockers are 34.5 inches x 26.5 inches x 11 in inches (87.8 cm x 67.3 cm x 27.9 cm)

We encourage guests to bring their own locks. If you do not have one, you can purchase one at the front desk.

The property has a historic elevator, which is usually fully operational but is occasionally out of service for repairs. Elevator alerts, when needed, appear on our website.

Yes, hairdryers are available in select bathrooms. They can also be borrowed from the front desk.

Linens and towels are included in the cost of your stay. Outside linens and tents are not allowed in guest rooms.

Free bicycle storage is available in our on-site luggage room. We are not able to store e-bikes on site at this time.

The maximum length of stay is 21 days per calendar year, not to exceed 21 days in two consecutive months (December and January).

Yes, we offer weekly activities, tours, and events for guests hosted by our wonderful volunteers. Check out a snapshot of our weekly events here; you’ll get access to the full calendar of events after booking.

Yes! Enjoy free fast WiFi throughout the building, a dedicated laptop room, and a kitchen open 24/7 (except for cleaning from 11 a.m. to noon). Free coffee all day, plus a 24/7 snack bar market for whenever hunger strikes!

Our nightly quiet hours and comfy rooms will leave you well rested so you can keep doing your best work.

On your off hours, meet fellow travelers and get to know the city by joining our free walking tours and chill in-hostel events.

Learn more about HI USA hostels for digital nomads

Minors traveling with a parent or legal guardian are welcome at all HI USA hostels. While we encourage guardians traveling with children to book private rooms for their comfort, we do allow minors in dorm rooms.

For safety reasons, children over 2 years old must have their own bunk bed in dorm rooms, and children under 7 may not sleep in top bunks. Emancipated minors traveling on their own, or other minors traveling alone with parental or guardian consent, should contact the hostel directly for more information on policies and booking instructions.

Visitors are allowed in the first-floor lobby. Only registered guests are allowed upstairs.

The hostel is located just blocks from Union Square in a popular tourist neighborhood full of shopping, restaurants, nightlife, and public transportation options (including San Francisco’s famous cable cars). While we operate a secure building in a heavily touristed area, it’s important to keep in mind that many American cities are currently experiencing a homelessness crisis that can be very visible to both locals and visitors. We ask that guests remain compassionate if and when they encounter any neighbors experiencing homelessness, and talk to our staff if any concerns arise.

Early check in and late check out are both available for purchase. Please see the front desk for availability and pricing.

Luggage can be stored free of charge on the day of arrival and/or departure from 6 a.m. until 10 p.m. Only registered guests may use the luggage room. The hostel is not responsible for lost or stolen items. No overnight luggage storage.

We accept all forms of debit and credit cards including Apple Pay/Google Pay/tap to pay. We also accept cash (with an additional deposit). We capture payment in full at check-in (or prior to, in cases of non-refundable rates).

All guests must present a valid (non-expired) government-issued photo ID (physical originals only; we cannot accept digital versions or photocopies) upon check in.

Anyone under the age of 18 must be accompanied by a parent or legal guardian.

Yes, you’re welcome to use the hostel common areas until 10 p.m. on the day of your check out.

Please email us at [email protected].