Guests can receive packages up to three days before arrival. Packages can be held until three days after their departure. Packages must be kept to a reasonable size, generally no larger than a carryon bag. Contact the hostel in advance at [email protected] to alert staff if you will be receiving packages before your arrival.

Bunk beds are assigned on a first-come, first-served basis. Please contact us in advance by emailing [email protected] if you have a strong preference for a top/lower bunk and we will do our best to accommodate you; however, please note that requests cannot be guaranteed.

Learn more about HI USA’s cancellation policy here.

The easiest and fastest way to get to our property from SFO airport is by taxi/Lyft/Uber.

Public Transit:

• Take a BART train from the SFO to Montgomery station.
• Walk up to street level and take MUNI bus #30 ($3, exact change) from Kearny/Market to Van Ness/North Point.
• Walk one block west on Bay Street to Franklin Street.
• Turn right into Fort Mason and follow the HOSTEL signs to the left of the chapel and towards the water to the hostel.

Pets are not permitted at any HI USA hostels. We do permit service animals as identified by ADA guidelines. At all times, service animals must be under the owner’s control and never left alone.

We have limited free parking available, however you must reserve in advance by contacting [email protected].

Quiet hours are from 11 p.m. – 7 a.m.

No.

Laundry is $1 per wash and $1 per dry. Detergent is available at the front desk for $0.75. Please note, the laundry room is open from 4:30 p.m. – 11 p.m., with the last wash allowed in at 9:30 p.m.

Please speak to someone at the Front Desk in person. We are pleased to match any publicly advertised online rate* for additional nights booked directly through us. While we strive to keep you in the same room/bed, this is based on availability at the time of your request. The sooner you can let us know you’d like to extend, the better. Please let us know no later than check-out time (in most cases, 11 a.m.) on the day of your scheduled check out.

*Offer applies only to newly added room nights and cannot be applied to existing reservations.

Dorm room lockers are 34 inches x 12 inches x 35 inches (86 cm x 30 cm x 88 cm)

We encourage guests to bring their own locks. If you do not have one, you may purchase one at the front desk.

We are located in a historic building with no elevator. Please note, while some amenities including our main guest kitchen and our theater room are located below ground level down one flight of stairs, we do have designated ADA sleeping rooms, restrooms, and a kitchen located on our wheelchair-accessible main level.

Yes, all HI USA hostels have hair dryers available. In some hostels, you will find them affixed to the wall in common bathrooms, and in others they are available upon request at the Front Desk.

All linens and towels are included in your stay. Outside linens and tents are not allowed in guest rooms.

There is free indoor bicycle storage in our bicycle room. Space is limited and available on a first-come, first-served basis.

We are happy to store Powered Mobility Devices (PMDs) such as e-bikes, scooters, or e-skateboards/hoverboards during your stay. Note that we do have several rules in place for the safety of our staff and guests.

• We can only store devices with a holographic sticker confirming they comply with UL (Underwriters Laboratories) Certification or EN 15194 Certification (Conformité Européenne).
• PMDs may not be charged inside the hostel building.
• PMDs may only be in designated zones of the hostel, and never in guest rooms.
• Batteries must remain attached to PMDs at all times while on the hostel premises. Batteries are not allowed in guest rooms.

If you have questions about any of these policies, please contact us directly in advance of your stay at [email protected].

The maximum length of stay is 14 days per month or 21 days per calendar year.

Guests can store medicine in one of the fridges/freezers in our shared guest kitchen at their own risk.

Yes! Check out a snapshot of our weekly guest events, tours, and activities. You’ll get access to our full calendar of events after booking.

Yes! We have lots of shared spaces throughout the hostel where you can work, including an outdoor space with wonderful views. There is free, fast, reliable WiFi throughout the property including common spaces, dorm rooms, and private rooms. And our nightly quiet hours and comfy rooms will leave you well rested so you can keep doing your best work.

On your off hours, meet fellow travelers and get to know the city by joining our free walking tours and chill in-hostel events.

Learn more about HI USA hostels for digital nomads

Minors traveling with a parent or legal guardian are welcome at all HI USA hostels. While we encourage guardians traveling with children to book private rooms for their comfort, we do allow minors in dorm rooms.

For safety reasons, children over 2 years old must have their own bunk bed in dorm rooms, and children under 7 may not sleep in top bunks. Emancipated minors traveling on their own, or other minors traveling alone with parental or guardian consent, should contact the hostel directly for more information on policies and booking instructions.

The hostel is located on the waterfront adjacent to San Francisco’s posh Marina neighborhood. In the Marina, you’ll find lots of upscale shopping, dining, and entertainment. Fort Mason, part of the National Parks, comprises the hostel’s immediate surroundings, making the hostel a quiet and peaceful spot despite being in a major city. While the hostel feels secluded, its surrounding neighborhood offers easy access to major bus lines that connect you to the rest of the city.

Early check in and late check out are both available for purchase. Please see the front desk for availability and pricing.

Luggage can be stored for free only on day of arrival and/or departure from 6 a.m. until 10 p.m. Luggage left overnight will be subject to a $10 storage fee per night. Luggage storage is available for registered guests only. The hostel is not responsible for lost or stolen items.

We accept all forms of debit and credit cards including Apple Pay/Google Pay/tap to pay. We also accept cash (with an additional deposit). We capture payment in full at check-in (or prior to, in cases of non-refundable rates).

All guests must present a valid (non-expired) government-issued photo ID (physical originals only; we cannot accept digital versions or photocopies) upon check in.

Anyone under the age of 18 must be accompanied by a parent or legal guardian.

Yes, you may continue to use the hostel common spaces until 10 p.m. on the day of your check out.

Only registered guests are allowed in the guest areas of the hostel. Bringing unregistered visitors beyond the front lobby is a violation of hostel rules and will result in dismissal from the premises.

Please contact the Front Desk at [email protected].