You may send a maximum of 3 small packages to the hostel up to one week in advance of your arrival.

Bunk beds are assigned on a first-come, first-served basis. Please contact us in advance by emailing [email protected] if you have a strong preference for a top/lower bunk and we will do our best to accommodate you; however, please note that requests cannot be guaranteed.

Learn more about HI USA’s cancellation policy here.

Uber/Lyft:

This is the fastest option. Price to/from the MSY New Orleans airport could cost anywhere from $25.00 – $80.00 one way depending on the time of day and day of week. It generally takes 30-40 minutes to get to the hostel from MSY. Please allow yourself an hour of travel time during rush hour time slots (7 a.m. – 9 a.m. and 4 p.m. – 6 p.m.)

Bus :

New Orleans RTA Bus 202 has a Drop-off/Pick-up location at Loyola and Perdido, only a 5-minute walk from HI New Orleans. Please give yourself 40 minutes to get to your destination.

To the airport, the bus operates from 4:10am – 8:45pm seven days a week. From the airport, the bus operates from 4:50am – 9:25pm seven days a week. Fare cost is $1.25 one-way.

For more information, please visit https://www.norta.com. You can also download the RTA’s app, Le Pass, from either the Apple Store or Google Play for the schedule and to purchase rides. We also have the full schedule for that route posted at the front desk.

Taxicabs:

Taxicabs are a flat rate of $36 for 1-2 people or $13/person for parties of 3-5. There is a cab stand right outside of baggage claim at MSY airport, and we can order taxi for you at any time from the hostel front desk. All taxis are required to take either cash or credit cards as payment for the ride. This can be a more affordable option if Uber or Lyft are surging above $40.

Please keep in mind, none of these services are a partner organization and are not run by or affiliated with HI New Orleans Hostel.

Pets are not permitted at any HI USA hostels. We do permit service animals as identified by ADA guidelines. At all times, service animals must be under the owner’s control and never left alone.

We recommend the Unipark Garage at 145 Roosevelt Wy, New Orleans LA, 70112. Our guests can receive a 25% discount (if available) when they book in advance online; please contact us at [email protected] for the discount code.

Quiet hours are from midnight to 7 a.m.

There are no curfew or lock-out hours at the hostel. Please note, you will need your guest key to unlock the front door to gain entry; upon arrival, please ring the doorbell and we can buzz you in the hostel.

Guest laundry is open 24/7 and is $3 per load, with detergent included.

Please speak to someone at the Front Desk in person. We are pleased to match any publicly advertised online rate* for additional nights booked directly through us. While we strive to keep you in the same room/bed, this is based on availability at the time of your request. The sooner you can let us know you’d like to extend, the better. Please let us know no later than check-out time (in most cases, 11 a.m.) on the day of your scheduled check out.

*Offer applies only to newly added room nights and cannot be applied to existing reservations.

In-room lockers are 16.8 inches x 23 inches x 35 inches (42 cm x 33 cm x 64 cm).

Our dorm room lockers use electronic locks. Your room key card also opens your individual secure locker.

Yes.

We have shared refrigerators for guest use. Please notify hostel staff if you need secure storage for medications.

Yes.

All towels and linens are included in the cost of your stay. Camping equipment and personal linens are not permitted in the rooms.

We offer free, uncovered bicycle storage in an exterior locked alley. Please bring your own bike lock.

We are happy to store Powered Mobility Devices (PMDs) such as e-bikes, scooters, or e-skateboards/hoverboards during your stay. Note that we do have several rules in place for the safety of our staff and guests.

• We can only store devices with a holographic sticker confirming they comply with UL (Underwriters Laboratories) Certification or EN 15194 Certification (Conformité Européenne).
• PMDs may not be charged inside the hostel building.
• PMDs may only be in designated zones of the hostel, and never in guest rooms.
• Batteries must remain attached to PMDs at all times while on the hostel premises. Batteries are not allowed in guest rooms.

If you have questions about any of these policies, please contact us directly in advance of your stay at [email protected].

The maximum length of stay is 21 nights per calendar year.

We do not offer hostel-run tours at this time. We recommend checking out one of our local tour partners to make the most of your visit to New Orleans!

Yes, HI New Orleans Hostel is a great option for digital nomads or other travelers who are working remotely. There is free, fast, reliable WiFi throughout the property including common spaces, dorm rooms, and private rooms. And our nightly quiet hours and comfy rooms — with outlets, reading lamps, privacy curtains, and assigned lockers for each bunk in dorm rooms — will leave you well rested so you can keep doing your best work.

Learn more about HI USA hostels for digital nomads

Minors traveling with a parent or legal guardian are welcome at all HI USA hostels. While we encourage guardians traveling with children to book private rooms for their comfort, we do allow minors in dorm rooms.

For safety reasons, children over 2 years old must have their own bunk bed in dorm rooms, and children under 7 may not sleep in top bunks. Emancipated minors traveling on their own, or other minors traveling alone with parental or guardian consent, should contact the hostel directly for more information on policies and booking instructions.

We are right downtown, and are the only hostel across the street from the French Quarter. We are as safe as being downtown in any major city, but no matter where you travel, keep your wits about you.

Early check in and late check out are both available for purchase. Please see the front desk for availability and pricing.

Early arrivals may store their bags for free on the day of check in. Guests may store their luggage for free until 9 p.m. on the day of check out.

We accept all forms of debit and credit cards including Apple Pay/Google Pay/tap to pay. We also accept cash (with an additional deposit). We capture payment in full at check-in (or prior to, in cases of non-refundable rates).

All guests must present a valid (non-expired) government-issued photo ID (physical originals only; we cannot accept digital versions or photocopies) upon check in.

Anyone under the age of 18 must be accompanied by a parent or legal guardian.

Guest are allowed the use the lobby after check out. There are restrooms and luggage storage in the lobby.

Please plan in advance to meet any unregistered guests in the lobby area. Only registered guests are allowed upstairs. Bringing unregistered guests into the building past the lobby area is a violation of hostel rules and will result in dismissal from the premises.

If you’re still in New Orleans, please call us or email [email protected] to confirm whether we’ve found your item and arrange to pick the item up.

If you’re no longer in town, visit ILeftMyStuff.com and follow the instructions there to report your item as lost.